What is a chargeback?
A chargeback occurs anytime we bill a resident back for costs incurred to the client that are the responsibility of the tenant. The main distinction between simply billing the resident by entering a charge on their ledger and charging the resident back being that when we charge a resident back, we've also billed the client.
Situations where this can occur include but are not limited to the following :
*Water bills *Maintenance bills *FTPR filings *Warrants
*Sewer/drain backups * Cosmedic damages such as holes in walls, etc, * lock changes
Bill- Monies charged to the client
Invoice- Monies billed to the tenant
This video shows us completing a chargeback for FTPRs, however, you can follow this process for any of the above listed. It is imperative that the correct charge type is entered on the invoice when generated.