Zaphyr Zur Pomicpic
Director of Operations & Systems Architect | Property Management Innovator |
Remote Team Leader & AI Integration Expert | Advocate for Fair Employment
zaphyr@z-bridges.com | LinkedIn Profile | Phone available upon request
Executive Summary
A visionary and results-driven Director of Operations with over a decade of progressive experience, defined by a six-year tenure architecting the entire operational framework for multiple US-based property management firms from the ground up. Proven expertise in transforming ambiguous and chaotic business landscapes into highly efficient, scalable, and resilient systems. A strategic leader with an innate talent for process architecture, technology integration, and the cultivation of high-performing remote teams. Adept at navigating complex financial, technical, and client-facing challenges while driving innovation and ensuring absolute operational integrity.
Core Competencies
- Strategic Operations Management: Proficient in developing and executing strategic operational plans, optimizing workflows, and implementing best practices to achieve organizational goals. Proven ability to translate strategic vision into actionable initiatives.
- Process Architecture & Optimization: Expertise in analyzing existing processes, identifying inefficiencies, and designing streamlined, scalable workflows that enhance productivity and reduce operational costs. Adept at creating comprehensive documentation, including process maps, SOPs, and training materials.
- Workflow Automation & Systems Integration: Demonstrated ability to leverage technology to automate repetitive tasks, integrate disparate systems, and improve data flow across the organization. Experienced in identifying and implementing technology solutions to address operational challenges.
- Remote Team Leadership & Management: Proven success in leading, mentoring, and developing high-performing remote teams across diverse functional areas. Skilled in fostering a collaborative and productive virtual work environment.
- Project Management & Implementation: Experienced in managing projects from initiation to completion, ensuring on-time and within-budget delivery. Proficient in utilizing project management methodologies to track progress, mitigate risks, and ensure successful outcomes.
- Property Management Expertise: Comprehensive understanding of the entire leasing lifecycle, including tenant acquisition, screening, lease administration, and move-out processes. Proficient in managing tenant relations, maintenance, vendor relationships, and the eviction process in compliance with legal frameworks.
Skills & Proficiencies
Technology & Software Proficiency
- Zoho One Suite (Expert): Deep expertise in leveraging the full suite of Zoho One applications, including Zoho CRM, Creator, Cliq, WorkDrive, Sign, Books, Payroll, and Desk.
- Property Management Software: Extensive experience with Rent Manager for comprehensive property management functionalities and familiarity with Zinspector and Property Meld.
- Financial & Administrative Tools: Proficient in utilizing AvidPay, Wise, PayPal, GoDaddy, G-Suite, RingCentral, and OpenPhone.
Financial Management Systems
- Expertise in managing multi-entity payroll processes, handling Accounts Payable and Receivable (AP/AR), developing and managing budgets, tracking expenses, overseeing disbursement management, and resolving complex billing disputes.
Leadership & Team Development
- Proven ability to effectively recruit, onboard, and train new team members. Skilled in conducting performance evaluations, providing constructive feedback, and developing team capabilities. Experienced in fostering cross-functional collaboration, managing crises, and resolving client escalations.
Professional Experience
Director of Operations
HomeWorks Property Management LLC & Affiliates (BRCA, PILTD) | Remote | Nov 2018 – Present
- Progressed from an entry-level position to de facto Chief Operating Officer, with full authority over all operational facets across three distinct US-based property management entities.
- Served as the principal architect of the company's entire operational infrastructure, designing all critical procedures from inception, including client onboarding, property registration, maintenance workflows, and a legally sound end-to-end eviction process.
- Authored and maintained the definitive operational playbook, creating detailed internal manuals, procedural guides, and training materials that empowered a remote team to operate with precision and autonomy.
- Pioneered innovation by independently developing a "Custom AI Gem" utilizing Google Gemini to generate sophisticated rental market analysis reports, significantly enhancing the company's analytical and strategic capabilities.
- Functioned as the sole administrator for the company's entire technology ecosystem (Zoho One suite, Rent Manager), managing all user access, system configurations, API integrations, and advanced troubleshooting.
- Independently managed and executed multi-company payroll for a remote team of over 10 members, ensuring 100% accuracy and on-time payments utilizing Zoho Payroll, Wise, PayPal, and Remitly.
- Successfully recruited, onboarded, trained, and mentored a diverse, geographically distributed remote team, fostering a stable and psychologically safe virtual work environment that minimized turnover.
- Served as the primary and decisive point of contact for severe client escalations, demonstrating exceptional conflict resolution skills to de-escalate potential legal threats and retain high-value accounts.
Previous Professional Experience
Customer Success Associate (Virtual Assistant)
Freedom Laser Therapy, Inc. | Apr 2018 - Nov 2018
Provided comprehensive virtual administrative and customer support, managing client inquiries and scheduling.
Executive Admin Assistant
SMART Building Services LLC | Jan 2017 - Dec 2017
Supported executive-level operations through calendar management, travel arrangements, and report preparation.
Customer Support Professional
Friends of Irony | Apr 2016 - Jan 2017
Delivered effective customer support through various channels, resolving inquiries and ensuring satisfaction.
Account Executive (YRC Freight)
EXL Philippines | Jul 2015 - Feb 2016
Managed and grew client relationships, achieving sales targets and providing logistics solutions.
Payroll & Tax Services
Convergys | Sep 2013 - Jun 2015
Processed payroll and provided tax-related support to clients, ensuring accuracy and compliance.
Product Support Specialist
EPerformax Contact Center | Aug 2012 - Aug 2013
Provided technical and product support to customers, resolving issues and ensuring a positive experience.
Account Executive
Aegis PeopleSupport | Dec 2010 - Jul 2012
Focused on client acquisition and relationship management, achieving sales objectives.
Technical Support Representative
Convergys | Apr 2010 - Feb 2011
Provided technical assistance to customers, troubleshooting issues and ensuring solutions.
Product Support Specialist
Concentrix | Feb 2009 - Apr 2010
Assisted customers with product-related inquiries and technical challenges.
Technical Support Representative
Sutherland Global Services | Sep 2008 - Mar 2009
Offered technical support to end-users, resolving hardware and software issues.
Education
College of Law and Politics (Undergraduate Studies)
Jose Maria College Foundation, Inc. | 2016 – 2019
Demonstrated commitment to continuous learning and professional development in the legal and political fields.
Bachelor of Arts in Mass Communication, Major in Broadcasting
Jose Maria College Foundation, Inc. | 2004 – 2009
Developed strong communication, interpersonal, and presentation skills essential for leadership and client interaction.
Awards & Recognition
- Consistently recognized with performance bonuses for outstanding dedication, strategic contributions, and unwavering commitment to excellence in operational leadership.
- Formally commended for exceptional organizational skills in creating detailed meeting agendas and developing analytical spreadsheets that significantly improved team efficiency.
- Actively pursuing professional development opportunities, including exploring the IREM (Institute of Real Estate Management) certification program to further enhance expertise.