ZAPHYR ZUR POMICPIC

I’ve spent 17 years building a career across two very different worlds.

The first eight were in BPO and contact-center environments (2008–2016), where I learned to work under constant pressure — juggling dual platforms in telecom, fintech, banking, and logistics, often on the same shift. That era taught me how to solve problems in real time, mediate high-stakes disputes, and keep operations moving no matter what.

The last nine years (2017–Present) have been fully remote. I’ve taken everything I learned in those early pressure-cooker roles and applied it to building digital ecosystems for cross-border companies. I design workflows, write playbooks, manage remote teams, and step in when things go sideways — whether that means a client on the verge of leaving or a legal threat that needs immediate de-escalation.

During the same period I also enrolled in law school, completing a year and a half of a Juris Doctor program between 2016 and 2018. I didn’t finish, but the exposure to legal frameworks and compliance thinking ended up reinforcing a lot of what I do in operations: managing risk, documenting decisions, and staying calm when the stakes are high.

I’m not someone who just manages systems. I build them when they don’t exist, fix them when they break, and make sure the people around me have what they need to do their jobs well.