Zaphyr Zur Pomicpic
Executive Summary
Visionary and results-driven Director of Operations & Systems Architect with over a decade of experience building and optimizing complex operational frameworks from the ground up. Proven expertise in transforming ambiguous business landscapes into highly efficient, scalable, and resilient systems through meticulous process architecture, technology integration, and data-driven workflow management.
A strategic leader adept at navigating complex financial, technical, and coordination challenges while driving innovation and ensuring absolute operational integrity. Eager to apply my operational discipline and systems mastery to the construction maintenance space, bringing immediate value in workflow coordination, estimation processes, and continuous improvement.
Core Competencies
Developing and executing strategic operational plans, optimizing workflows, and implementing best practices to achieve organizational goals.
Analyzing existing processes, identifying inefficiencies, and designing streamlined, scalable workflows that enhance productivity.
Leveraging technology to automate repetitive tasks, integrate disparate systems, and improve data flow across the organization.
Leading, mentoring, and developing high-performing remote teams across diverse functional areas.
Managing projects from initiation to completion, ensuring on-time and within-budget delivery.
Meticulous attention to financial detail and numerical accuracy with strong analytical skills for cost analysis and financial reporting.
Professional Development
- Actively pursuing the Certified Property Manager (CPM) designation through IREM for advanced real estate management expertise.
- Broadening technical capabilities in custom application development (Zoho, Rent Manager integration).
- Pioneering AI initiatives (Custom AI Gems, Gemini exploration) to drive operational efficiency, automation, and strategic intelligence.
Featured Projects & Technical Solutions
Comprehensive business technology solutions designed to streamline operations, enhance productivity, and drive business growth for SMBs.
Comprehensive remote employee payroll system with multi-currency support, automated calculations, and professional document generation for international teams.
- Multi-currency payroll processing for global teams
- Automated timesheet calculations and approval workflows
- Professional payslip & certificate generation
- Secure employee database management with role-based access
- Integration with payment platforms (Wise, PayPal, Remitly)
Comprehensive property management toolkit designed for efficiency, compliance, and seamless tenant onboarding operations.
Core Components:
- LockBox CK Ledger: Centralized key and lockbox management system with location verification and comprehensive audit trails.
- Property Unit Intake: Interactive onboarding system for portfolio acquisition with comprehensive property details, amenity tracking, and compliance verification.
- Rent Ready Unit Checklist: Strategic protocol for compliance, performance, and ROI optimization with comprehensive inspection workflows and neighborhood analysis.
Professional e-commerce platform for homemade candle business with wholesale pricing, inventory management, and automated catalog generation.
- Interactive product catalog with advanced filtering
- Dynamic wholesale pricing tiers for B2B clients
- Smart PDF price list generation and automated distribution
- Flexible payment arrangement system for wholesale accounts
- Inventory management and order tracking
Professional Experience
- Principal architect of the company's entire operational infrastructure, designing all critical procedures from inception and authoring the definitive operational playbook with detailed manuals, procedural guides, and training materials.
- Demonstrated exceptional financial precision by independently managing multi-company payroll for a remote team, ensuring 100% accuracy and on-time payments, showcasing meticulous attention to numerical detail.
- Sole administrator for the company's entire technology ecosystem (Zoho One suite, Rent Manager), managing configurations, API integrations, and advanced troubleshooting, demonstrating ability to master complex software platforms quickly.
- Orchestrated complex workflows from client onboarding through service delivery, coordinating between remote teams, clients, and vendors to ensure seamless project execution and timely completion.
- Pioneered innovation by independently developing a "Custom AI Gem" utilizing Google Gemini to generate sophisticated rental market analysis reports, enhancing analytical and strategic capabilities.
- Successfully recruited, onboarded, trained, and mentored a diverse, geographically distributed remote team, fostering stability and psychological safety to minimize turnover.
- Served as the primary escalation point for severe client conflicts, de-escalating potential legal threats and retaining high-value accounts.
- Delivered comprehensive executive support for a construction services company, including assisting with construction bids, proposals, and light bookkeeping in QuickBooks.
- Provided multi-channel customer and sales support via email, live chat, and social media, assisting with order processing and product inquiries.
Education
Developed a strong foundation in legal frameworks and governance principles relevant to compliance and operational management.
Built capabilities in strategic communication, public relations, and media analysis—directly applicable to team leadership and client management.
Awards & Recognition
- College Leadership Excellence Award — Commended for strategic contributions and leadership in operational planning and execution.
- College Academic Excellence Award — Honored for consistent academic performance and excellence in coursework.
- Consistently recognized with performance bonuses for outstanding dedication, strategic contributions, and operational leadership.
- Formally commended for exceptional organization in creating detailed meeting agendas and analytical spreadsheets that improved team efficiency.