ZAPHYR ZUR POMICPIC
EXECUTIVE SUMMARY
Visionary and results-driven Director of Operations with over a decade of progressive experience, defined by a six-year tenure architecting the entire operational framework for multiple U.S.-based property management firms from the ground up. Proven expertise in transforming ambiguous and chaotic business landscapes into highly efficient, scalable, and resilient systems.
A strategic leader with an innate talent for process architecture, technology integration, and the cultivation of high-performing remote teams. Adept at navigating complex financial, technical, and client-facing challenges while driving innovation and ensuring absolute operational integrity.
CORE COMPETENCIES
Developing and executing strategic operational plans, optimizing workflows, and implementing best practices to achieve organizational goals.
Analyzing existing processes, identifying inefficiencies, and designing streamlined, scalable workflows that enhance productivity.
Leveraging technology to automate repetitive tasks, integrate disparate systems, and improve data flow across the organization.
Leading, mentoring, and developing high-performing remote teams across diverse functional areas.
Managing projects from initiation to completion, ensuring on-time and within-budget delivery.
Mastery of the leasing lifecycle: tenant acquisition, screening, lease administration, and move-out processes.
FEATURED PROJECTS & TECHNICAL SOLUTIONS
Comprehensive business technology solutions designed to streamline operations, enhance productivity, and drive business growth for SMBs.
Comprehensive remote employee payroll system with multi-currency support, automated calculations, and professional document generation for international teams.
- Multi-currency payroll processing for global teams
- Automated timesheet calculations and approval workflows
- Professional payslip & certificate generation
- Secure employee database management with role-based access
- Integration with payment platforms (Wise, PayPal, Remitly)
Comprehensive property management toolkit designed for efficiency, compliance, and seamless tenant onboarding operations.
CORE COMPONENTS:
- LockBox CK Ledger: Centralized key and lockbox management system with location verification and comprehensive audit trails.
- Property Unit Intake: Interactive onboarding system for portfolio acquisition with comprehensive property details, amenity tracking, and compliance verification.
- Rent Ready Unit Checklist: Strategic protocol for compliance, performance, and ROI optimization with comprehensive inspection workflows and neighborhood analysis.
Professional e-commerce platform for homemade candle business with wholesale pricing, inventory management, and automated catalog generation.
- Interactive product catalog with advanced filtering
- Dynamic wholesale pricing tiers for B2B clients
- Smart PDF price list generation and automated distribution
- Flexible payment arrangement system for wholesale accounts
- Inventory management and order tracking
Custom business technology solutions designed to solve specific operational challenges and drive business growth.
CUSTOM BUSINESS APPS
Tailored software solutions designed to solve specific business challenges and streamline operations.
DATA & ANALYTICS
Advanced analytics platforms and custom reporting solutions to drive data-informed decisions.
PROCESS AUTOMATION
Intelligent automation solutions to eliminate manual processes and increase operational efficiency.
E-COMMERCE SOLUTIONS
Complete e-commerce platforms with inventory management, payment processing, and analytics.
PROFESSIONAL EXPERIENCE
- Progressed from an entry-level position to de facto Chief Operating Officer, with full authority over operational facets across three distinct U.S.-based property management entities.
- Principal architect of the company's entire operational infrastructure, including client onboarding, property registration, maintenance workflows, and a legally sound end-to-end eviction process.
- Authored and maintained the definitive operational playbook, creating internal manuals, procedural guides, and training materials that empowered a remote team to operate with precision and autonomy.
- Pioneered innovation by independently developing a "Custom AI Gem" utilizing Google Gemini to generate sophisticated rental market analysis reports, enhancing analytical and strategic capabilities.
- Sole administrator for the company's technology ecosystem (Zoho One suite, Rent Manager): managed user access, configurations, API integrations, and advanced troubleshooting.
- Independently managed and executed multi-company payroll for a remote team of over 10 members, ensuring 100% accuracy and on-time payments via Zoho Payroll, Wise, PayPal, and Remitly.
- Successfully recruited, onboarded, trained, and mentored a diverse, geographically distributed remote team, fostering stability and psychological safety to minimize turnover.
- Served as the primary escalation point for severe client conflicts, de-escalating potential legal threats and retaining high-value accounts.
- Provided multi-channel customer and sales support via email, live chat, and social media, assisting with order processing and product inquiries.
- Delivered comprehensive executive support, including email and calendar management, light bookkeeping in QuickBooks, and assistance with construction bids and proposals.
EDUCATION
Developed a strong foundation in legal frameworks and governance principles relevant to compliance and operational management.
Built capabilities in strategic communication, public relations, and media analysis—directly applicable to team leadership and client management.
AWARDS & RECOGNITION
- College Leadership Excellence Award — Commended for strategic contributions and leadership in operational planning and execution.
- College Academic Excellence Award — Honored for consistent academic performance and excellence in coursework.
- Consistently recognized with performance bonuses for outstanding dedication, strategic contributions, and operational leadership.
- Formally commended for exceptional organization in creating detailed meeting agendas and analytical spreadsheets that improved team efficiency.