Zaphyr Zur Pomicpic
Director of Operations & Systems Architect
Building resilient systems and empowering remote teams.
Professional Summary
Visionary operations leader with 6+ years architecting property management systems for US/Canadian firms. Transforms ambiguity into scalable processes, blending operational discipline with technology integration. Eager to apply systems mastery to construction maintenance, workflow coordination, and continuous improvement.
Professional Experience
Operations & Systems Developer
Architected “Field Operations Ecosystem” for a growing Ontario portfolio — centralized scalable systems.
- Optimized DoorLoop PM software: restructured CoA, vendor classification, automated rent & utility tracking.
- Coordinated remote field runners across Hamilton, Sault Ste. Marie, St. Catharines, Peterborough for turnovers & maintenance.
- Built “Leaso Knowledge Center” (SOPs, compliance workflows) eliminating bottlenecks.
- Enforced RTA/LTB compliance via SingleKey risk checks & led forensic financial audits to recover arrears.
Director of Operations
- Principal architect of operational infrastructure: designed all critical procedures, authored definitive playbook with detailed manuals and training materials.
- Managed multi‑company payroll for remote team – 100% accuracy, on‑time payments.
- Sole admin for tech ecosystem (Zoho One, Rent Manager): API integrations, advanced troubleshooting.
- Orchestrated client onboarding → service delivery workflows across remote teams and vendors.
- Pioneered AI innovation: built “Custom AI Gem” (Google Gemini) for rental market analysis reports.
- Recruited, onboarded and mentored distributed team; minimized turnover via psychological safety.
- Primary escalation for severe client conflicts, de‑escalated legal threats & retained high‑value accounts.
Customer Success & Operations Roles
- Customer Success Associate – Freedom Laser Therapy (2018)
- Executive Admin Assistant – SMART Building Services LLC (2017)
- Customer Support Professional – Friends of Irony (2016–2017)
- Account Executive – EXL Philippines (2015–2016)
- Payroll & Tax Services – Convergys (2013–2015)
- Technical Support – Concentrix, Convergys (2008–2013)
My Digital Ecosystem
Curated online footprint: applied systems, shared knowledge, and infrastructure prototyping.
| Domain | Access / Role | Core Function |
|---|---|---|
| Personal Blog Articles | z-bridges.com/zknowledge Public-facing | Narrative, reflections, thought leadership |
| Personal Digital Repositories | z-bridges.com/zarchives Internal hub | Tools, documents, interactive assets |
| GitHub Workshop Repos | github.com/z-insights Applied solutions | Payroll systems, property ops, creative builds |
| GitHub Library Repos | github.com/z-bridges Knowledge hub | Static site assets, structured knowledge base |
| GitHub R&D Lab Repos | github.com/zzp-systems Experimental lab | Zero‑cost PMS, system architecture prototypes |