Zaphyr Zur Pomicpic
Director of Operations & Systems Architect | Property Management Innovator
Professional Development
- Committed to continuous learning and industry leadership, I am actively pursuing the Certified Property Manager (CPM) designation through IREM for advanced real estate management expertise. Concurrently, I am broadening my technical capabilities in custom application development (Zoho, Rent Manager integration) and pioneering AI initiatives (e.g., Custom AI Gems, Gemini exploration) to drive operational efficiency, automation, and strategic intelligence. This reinforces my role as a Strategic Partner and Operations Engine, consistently delivering technology-driven solutions and system optimization.
Contact
Connect With Me
LinkedIn Profile
WhatsApp Contact
Professional Experience
Director of Operations
HomeWorks Property Management LLC & Affiliates (BRCA, PILTD) | Remote | Nov 2018 – Jul 2025 (6 Years, 8 Months)
- Progressed from an entry-level position to de facto Chief Operating Officer, with full authority over all operational facets across three distinct US-based property management entities.
- Served as the principal architect of the company's entire operational infrastructure, designing all critical procedures from inception, including client onboarding, property registration, maintenance workflows, and a legally sound end-to-end eviction process.
- Authored and maintained the definitive operational playbook, creating detailed internal manuals, procedural guides, and training materials that empowered a remote team to operate with precision and autonomy.
- Pioneered innovation by independently developing a "Custom AI Gem" utilizing Google Gemini to generate sophisticated rental market analysis reports, significantly enhancing the company's analytical and strategic capabilities.
- Functioned as the sole administrator for the company's entire technology ecosystem (Zoho One suite, Rent Manager), managing all user access, system configurations, API integrations, and advanced troubleshooting.
- Independently managed and executed multi-company payroll for a remote team of over 10 members, ensuring 100% accuracy and on-time payments utilizing Zoho Payroll, Wise, PayPal, and Remitly.
- Successfully recruited, onboarded, trained, and mentored a diverse, geographically distributed remote team, fostering a stable and psychologically safe virtual work environment that minimized turnover.
- Served as the primary and decisive point of contact for severe client escalations, demonstrating exceptional conflict resolution skills to de-escalate potential legal threats and retain high-value accounts.
Core Competencies
Strategic Operations Management: Proficient in developing and executing strategic operational plans, optimizing workflows, and implementing best practices to achieve organizational goals. Proven ability to translate strategic vision into actionable initiatives.
Process Architecture & Optimization: Expertise in analyzing existing processes, identifying inefficiencies, and designing streamlined, scalable workflows that enhance productivity and reduce operational costs. Adept at creating comprehensive documentation, including process maps, SOPs, and training materials.
Workflow Automation & Systems Integration: Demonstrated ability to leverage technology to automate repetitive tasks, integrate disparate systems, and improve data flow across the organization. Experienced in identifying and implementing technology solutions to address operational challenges.
Remote Team Leadership & Management: Proven success in leading, mentoring, and developing high-performing remote teams across diverse functional areas. Skilled in fostering a collaborative and productive virtual work environment.
Project Management & Implementation: Experienced in managing projects from initiation to completion, ensuring on-time and within-budget delivery. Proficient in utilizing project management methodologies to track progress, mitigate risks, and ensure successful outcomes.
Property Management Expertise: Comprehensive understanding of the entire leasing lifecycle, including tenant acquisition, screening, lease administration, and move-out processes. Proficient in managing tenant relations, maintenance, vendor relationships, and the eviction process in compliance with legal frameworks.
Previous Professional Experience
Customer Success Associate (Virtual Assistant)
Freedom Laser Therapy, Inc. | Apr 2018 - Nov 2018
- Provided multi-channel customer and sales support via email, live chat, and social media, assisting with order processing and product inquiries.
Executive Admin Assistant (Virtual Assistant)
SMART Building Services LLC | Jan 2017 - Dec 2017
- Delivered comprehensive executive support, including email and calendar management, light bookkeeping in QuickBooks, and assisting with construction bids and proposals.
Customer Support Professional (Virtual Assistant)
Friends of Irony | Apr 2016 - Jan 2017
- Managed customer interactions on social media, handled sales inquiries, and assisted customers in completing abandoned cart orders via Shopify.
Account Executive (YRC Freight)
EXL Philippines | Jul 2015 - Feb 2016
- Specialized in logistics solutions, qualifying new leads and re-engaging existing clients by creating tailored service deals to meet their freight needs.
Payroll & Tax Services (Intuit - Quickbooks)
Convergys (formerly Stream Global Services) | Cebu City | Sep 2013 - Jun 2015
- Provided specialized support for US payroll and taxation, assisting clients with software setup, tax payments, and filing of quarterly/annual returns (941, 940, W2).
Product Support Specialist (EBay - PayPal)
EPerformax Contact Center | Aug 2012 - Aug 2013
- Acted as a mediator for an online store, resolving issues between buyers and sellers related to deliveries, returns, and account management.
Technical Support Representative II (Time Warner Cable)
Convergys | Cebu City | May 2010 - Jan 2011
- Provided comprehensive technical support for internet, cable, phone, and email services, troubleshooting connectivity, login, and service-related issues.
Technical Support Representative (Cisco)
Concentrix | Davao City | Nov 2008 - Apr 2010
- Provided technical support for home networking products, assisting customers with setup and troubleshooting from modem to all connected devices.
Education
College of Law and Politics (Undergraduate Studies)
Jose Maria College Foundation, Inc. | 2016 – 2019
Pursued undergraduate studies in Law and Politics, developing a strong foundation in legal frameworks and governance principles relevant to compliance and operational management.
Bachelor of Arts in Mass Communication, Major in Broadcasting
Jose Maria College Foundation, Inc. | 2004 – 2009
Acquired a comprehensive skill set in strategic communication, public relations, and media analysis, directly applicable to team leadership, client management, and corporate messaging.
Awards & Recognition
- Consistently recognized with performance bonuses for outstanding dedication, strategic contributions, and unwavering commitment to excellence in operational leadership.
- Formally commended for exceptional organizational skills in creating detailed meeting agendas and developing analytical spreadsheets that significantly improved team efficiency.
GitHub Repositories
Explore my open-source contributions and technical projects on GitHub.
Operations Automation Scripts
Collection of Python and JavaScript scripts for automating property management workflows and data processing tasks.
Zoho API Integrations
Custom API integrations and webhook implementations for Zoho One suite, connecting property management systems with external services.
AI-Powered Analytics Tools
Machine learning models and data analysis tools for predicting rental market trends and optimizing property management strategies.
Contact Me
Get in touch for collaborations, consulting opportunities, or to discuss innovative solutions for your business challenges.